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Woestyn | Strand Algemeen

Heb je nog vragen?

We helpen je graag verder

Heb je nog vragen over je vakantie aan de Belgische kust. Wens je te weten of je hond welkom is, hoeveel voorschot je moet betalen of wanneer je de waarborg terug krijgt?

We hebben geprobeerd om zo volledig mogelijk te zijn. Kijk daarom snel even op deze pagina of je het antwoord op je vraag terug vindt.

Uiteraard kan je ook steeds rechtstreeks bij ons met je vragen terecht. Op naar een geslaagde vakantie aan de Belgische kust!

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Bekijk hier de meest gestelde vragen

Acties en kortingen

Do you offer last-minute discounts?

Yes, we certainly do. We offer great last-minute discounts on a select number of vacation rentals. Take a quick look via this link. There are last-minute discounts on vacation apartments, fishermen’s cottages, villas, and more. So you can always take a quick getaway for a fun vacation in De Haan or Bredene.

Algemene informatie

Are pets allowed?

We have a number of vacation rentals where your pet is more than welcome. Discover them here.

At other vacation rentals, you can request to bring your pet; however, at some vacation rentals, pets are not allowed at all.

When are you closed?

Our offices are closed on Wednesdays and Sundays.

Did you book a vacation with an arrival date on a Wednesday or Sunday? Don't worry! We'll contact you well in advance to arrange your check-in.

Are you available 24/7?

We certainly are.

Upon arrival, we’ll provide you with an emergency number you can use to reach us outside of business hours in case of an emergency.

We’re happy to help you enjoy a carefree vacation.

Wie is dekust.holiday?

Het beste, het leukste, het aangenaamste, .... verhuurkantoor van de Belgische Kust ;-)

Wij bieden u gewoon de mooiste vakantieappartementen, vakantievilla's, vakantiewoningen en vissershuisjes in De Haan en Bredene aan.

Waarom kiezen voor  www.dekust.holiday?

  • Groot aanbod: We hebben een woning voor elke smaak en elk budget, met of zonder zeezicht, geschikt voor families, koppels of vriendengroepen.
  • Kwaliteitsgarantie: Al onze woningen worden zorgvuldig geselecteerd en voldoen aan de hoogste kwaliteitseisen.
  • Uitstekende service: We staan 7 dagen op 7 voor u klaar met een lach en een persoonlijke service, van het zoeken naar de perfecte woning tot het beantwoorden van al uw vragen.
  • Gemakkelijke online boeking: U kunt uw favoriete woning eenvoudig online reserveren via www.dekust.holiday.

Enkele van onze troeven:

  • Last minutes: Profiteer van scherpe aanbiedingen op last-minute vakanties.
  • Honden toegelaten: In veel van onze woningen zijn uw trouwe viervoeters welkom.
  • Afgesloten tuin: Ideaal voor gezinnen met kleine kinderen of wie op zoek is naar extra privacy.
  • Zeezicht: Geniet van een adembenemend uitzicht op de zee vanuit uw vakantiewoning.
What is a vacation home?

A vacation home is an alternative to a hotel and refers to the rental of a furnished house or apartment to vacationers. It offers travelers the comfort of feeling “at home” while they are on vacation. The price varies depending on the type of accommodation, the location, and the amenities offered.

What makes a vacation home unique?

- Vacation rentals offer more independence: You don’t have to stick to a set schedule for dinner, lunch, or breakfast; you can organize your stay however you like.

- Vacation rentals offer better value for money: They’re often cheaper than a hotel, and you can choose a vacation rental with amenities that meet your needs, such as     a ocean view....

- Vacation rentals always have a unique atmosphere: located in different places, with varied architecture and decor, each property is one-of-a-kind. You can choose from rustic, modern, luxurious, or cozy settings, among many other options.

Where do I file a complaint when I return home?

If your complaint could not be resolved on site, you must submit a complaint in writing or by email to info@woestyn.be within 8 days of checking out of the accommodation.

Please also review our terms and conditions via this link ...............................

I left something behind at the lodging. What should I do?

If you realize you’ve left something behind at the vacation home, we recommend that you contact us as soon as possible.

We’re happy to help, but we cannot be held liable for lost items.

Please note that there may be a fee associated with returning lost items.

 

How can I leave a review?

After you return home, you'll receive an email from us with a link to a review form. We really appreciate your feedback and are curious to hear about your vacation experience.

Where can I find the terms and conditions?

You can find the terms and conditions via this link......

Annuleren

Can I cancel my reservation?

Of course, you can cancel. Please keep in mind, however, that you may have to pay a cancellation fee.

You can find all the details in our terms and conditions. 

If you booked your vacation through one of our booking partners (VRBO, Booking.com, Airbnb, etc.), you’ll need to cancel your reservation on that booking platform, and their terms and conditions will apply.

Can I change a reservation?

The dates of your reservation cannot be changed online. Please contact us if you need to change them. Please note: Depending on availability, you may not be able to change the dates. In accordance with our rental terms and conditions, a fee may apply.

 

Can I change the number of adults, children, and pets?

Yes, you can change the size of your party before your stay. However, the number of adults, children, and pets must not exceed the maximum number of people/pets allowed in the vacation home.

How do I cancel my reservation?

You can cancel your reservation online. In the reservation confirmation, you'll find the relevant link to make your payment, manage your reservation, and cancel it.

What is a cancellation policy?

A cancellation policy outlines the conditions under which a guest may cancel their reservation. It specifies the circumstances under which the guest is eligible for a refund.

Please note that by booking an accommodation, you automatically accept these terms. Not all cancellations are eligible for a (partial) refund. Always review the cancellation policy before booking an accommodation.

What are the cancellation fees?

For more information, please refer to our terms and conditions via this link..........

Will I receive a refund of my credit balance if I cancel?

Refunds resulting from a cancellation will be issued using the same method used to make the payment to us. If this is not possible, we will contact you by email after 5 business days and ask you to provide your bank account information.

Betalen

Will I receive confirmation of my payments?

With every booking, you’ll get access to your booking portal. There, you’ll find an overview of your vacation rental, the rental period, the price, the included or optional extras, and, of course, your payments. It’s a great way to plan your vacation.

Once we receive your payment, we’ll send you a confirmation email. That way, you can rest assured that we’ve received your payment.

How much of a down payment do I need to make?

After making your reservation on our website, you will receive a reservation confirmation from us within 24 hours.

You will then have 7 days to pay the deposit.

The deposit is 30% of the all-inclusive rental price. You must pay the balance and the security deposit 42 days before your arrival.

How can I book a vacation rental?

You can easily book your vacation rental at dekust.holiday via:

our website, dekust.holiday

by email at info@woestyn.be 

by phone at 059/23 50 01

Can I make a reservation by phone?

That's right—you can also book your vacation rental with dekust.holiday by phone. Feel free to call us at 059/23 50 01, and we'll be happy to assist you.

How can I see which vacation rentals are still available?

Select a month and/or length of stay of your choice to view the available vacation rentals for that period.

You can also view available vacation rentals using the calendar. Green days are available, and red days are booked. When you click on a date, the price of the vacation rental for the selected length of stay will be displayed. If no price appears, please adjust the dates of your stay or contact us.

How can I find out the price of a vacation home?

Als u online zoekt op de reisdata van uw keuze, dan vindt u de correcte prijs van het vakantiehuis terug in de zoekresultaten. U kunt ook naar de gedetailleerde pagina van de woning gaan en uw gewenste reisdata op de kalender aangeven om een kostenoverzicht te krijgen, inclusief alle details en beschikbare services.

Where exactly is the vacation home located?

In the search results, you can click on the “Map” tab to see where the vacation home is located. On this tab, you can also use the route planner to get directions to the location.

What kinds of additional services are available?

For a fee, you can request an additional high chair and/or an additional children's bed from us.

For sheets and bedding, we would like to refer you to our external partner .....................................

How far in advance can I book a vacation home?

You can book a vacation home or apartment at any time. If you book within one week of your departure date, you’ll receive a last-minute discount on a select portion of our offerings. Would you rather book further in advance? If you book at least 9 months before your departure date, you’ll receive an early-bird discount on a select portion of our offerings.

Can I book a stay longer than 4 weeks?

Yes, it is possible to book a stay longer than 4 weeks. Please contact us to discuss the options.

When I book online, how can I be sure my booking went through?

With every booking, you’ll get access to your booking portal. There, you’ll find an overview of your vacation rental, the rental period, the price, the included or optional extras, and, of course, your payments. It’s a great way to plan your vacation.

After making your booking on our site, you’ll receive a booking confirmation from us within 24 hours.

Then you can rest assured that we’ve received your booking.

What happens once I've made a confirmed reservation?

After you make your reservation, you’ll receive a confirmation email and gain access to your booking portal. There, you’ll find an overview of your vacation rental, the rental period, the price, the included extras or any optional extras that may incur an additional charge, and, of course, your payments. It’s a great way to plan your vacation.

How can I pay?

You can pay online using your regular debit card.

When do I have to pay?

After making your reservation on our website, you’ll receive a reservation confirmation from us within 24 hours.

You’ll then have 7 days to pay the deposit.

The deposit is 30% of the all-inclusive rental price. You must pay the balance and the security deposit 42 days before your arrival.

Do I need to make a down payment? When is the balance due?

After making your reservation on our website, you will receive a reservation confirmation from us within 24 hours.

You will then have 7 days to pay the deposit.

The deposit is 30% of the all-inclusive rental price. You must pay the balance and the security deposit 42 days before your arrival.

To which account can I transfer the amount for the reservation?

Dekust.holiday will send you a link so you can make the payment securely. If you have any problems, please contact us.

Was my payment received?

With every booking, you’ll get access to your booking portal. There, you’ll find an overview of your vacation rental, the rental period, the price, the included or optional extras, and, of course, your payments. It’s a great way to plan your vacation.

Once we receive your payment, we’ll send you a confirmation email. That way, you can rest assured that we’ve received your payment.

Can I book a vacation home and pay later?

After making your reservation on our website, you’ll receive a reservation confirmation from us within 24 hours.

You’ll then have 7 days to pay the deposit.

The deposit is 30% of the all-inclusive rental price. You must pay the balance and the security deposit 42 days before your arrival.

Can I pay in installments?

After making your reservation on our website, you’ll receive a reservation confirmation from us within 24 hours.

You’ll then have 7 days to pay the deposit.

The deposit is 30% of the all-inclusive rental price. You must pay the balance and the security deposit 42 days before your arrival.

Will the second installment be automatically deducted?

No, you are responsible for paying this on time.

Is my online booking secure with dekust.holiday?

Booking online at Dekust.holiday is secure. Your booking is transmitted via a secure connection.

Are my payment details safe and secure when I book a place to stay?

Booking online at Dekust.holiday is secure. Your booking is transmitted via a secure connection.

When will I receive confirmation of my reservation?

After making your reservation on our website, you'll receive a reservation confirmation from us within 24 hours.

 

Do I need travel insurance when I book accommodations?

Travel insurance is not required but is recommended.

How do I know if I have to pay cleaning fees or a security deposit?

Cleaning fees are included in the rental price of the vacation home. A security deposit must always be paid separately. The amount of the security deposit depends on the vacation home you choose and will be specified at the time of booking.

Do I have to pay a security deposit?

Yes, the amount of the security deposit depends on the vacation rental you choose and is specified at the time of booking.

What is a security deposit, and how does it work?

A security deposit is an amount you pay in advance, which the rental agency holds during your stay. The rental agency may use this amount if you cause damage to the vacation home. If there is no damage, you will receive your full security deposit back at the end of your stay.

The security deposit will be refunded to your bank account after any additional costs you incurred on-site have been deducted. This typically takes place within two weeks.

Do I have to pay a tourist tax?

Our prices are all-inclusive, so the tourist tax is included.

How much do I have to pay extra for my dog?

We do not charge any additional fees. However, we ask that you not let your dog on the couches or in the beds, and that you clean up after your dog in the yard.

De aankomst

What time can I check in?

On the day of arrival, you can check in between 3:00 p.m. and 5:00 p.m.

You can pick up the key at one of our offices in Bredene or De Haan. Your booking confirmation will indicate which office you need to visit.

Is your arrival day on a Wednesday or Sunday, or are you unable to arrive before 5:00 PM? No problem—just contact us, and we’ll arrange for a key locker.

Het verblijf

How do I know if I can bring my dog?

We have a number of vacation rentals where your pet is more than welcome. Discover them here.

At other vacation rentals, pets are allowed upon request; at some, however, they are not allowed at all..

How many people are allowed in the accommodation?

The maximum number of people allowed is listed on our website. We strongly urge you to respect this limit. If we detect a violation of this rule, we reserve the right to take immediate action.

Is it possible to charge electric vehicles?

You can find all charging stations in De Haan via this link: https://www.dehaan.be/laadpunten-elektrische-wagens

You can find all charging stations in Bredene via this link :https://chargefinder.com/nl/bredene/oplaadpunten/3y9z3w

 

 

 

Are the vacation homes smoke-free?

All accommodations are completely smoke-free. Smoking indoors is strictly prohibited. We strongly urge you to respect this rule. In the event of a violation, the security deposit will be forfeited in full.

Can I park at the vacation home?

You can find information about parking in the description of the vacation home on our website.

Don’t worry if there isn’t a private parking space at the accommodation in De Haan—after all, parking is free everywhere there, and a parking spot is never far away.

In Bredene, you can also park for free at various locations.

 

Is there Wi-Fi in the vacation home?

All of our vacation rentals have Wi-Fi

Are there any cleaning supplies available?

There are no cleaning supplies provided in the rental property. However, a vacuum cleaner, a bucket, a mop, a squeegee, and a broom are provided.

Can I get a crib and/or a high chair?

A crib and/or high chair can be added to your reservation for an additional fee.

How much do I have to pay for my usage?

Utilities are included in the rental price of the vacation home.

What should I do if I break or damage something?

Don't worry, these things happen. If you damage or break something during your stay in a vacation home, please stay calm and contact us. If the damaged item needs to be repaired or replaced immediately, we will let you know what to do. You can check whether your travel insurance or liability insurance covers the damage.

Please note that we may withhold (part of) your security deposit to cover the damage caused.

 

How does check-in and check-out work?

On the day of arrival, you can check in between 3:00 p.m. and 5:00 p.m. Is your arrival day a Wednesday or Sunday, or are you unable to arrive before 5:00 p.m.? No problem. We’ll find a customized solution for you.

You can pick up the key at one of our offices in Bredene or De Haan. Your booking confirmation will indicate which office to visit.

On the day of departure, please return the key to the office by 10:00 AM. If your departure day is a Wednesday or Sunday, you can drop the key in our mailbox.

Can I check in early?

No, you cannot check in to the vacation home before the specified check-in time.

Check-in times are between 3:00 p.m. and 5:00 p.m.

What if I arrive later than planned?

Will you be arriving later than the stated check-in time? If so, please contact us directly before 5:00 p.m. on the day of your arrival. The key will then be handed over via a key locker.

 

Can I check in in the middle of the night?

Yes, that's possible! Please contact us before 5:00 p.m. on the day of your arrival. The key will then be handed over via a key locker.

Do I need to clean before I leave?

You don’t have to clean—after all, cleaning is included in your rent. We do ask that you leave the property tidy and swept clean. By this we mean, among other things, cleaning the kitchen counter and similar areas, rinsing and putting away the dishes, emptying the dishwasher, emptying the refrigerator,  removing any leftover food and all trash, removing any bedding, sweeping or vacuuming all rooms, and returning all indoor and outdoor furniture to its original place,..... If we notice that the property was not left as expected, we may deduct the cost of additional cleaning from the security deposit.

What should I do if I have a complaint?

Please report any complaints during your stay to our office as soon as possible, in an appropriate and substantiated manner, so that we can find a suitable solution. In addition, you must report the complaint to us within 3 days of arrival. Our emergency number is available 24 hours a day, 7 days a week for reporting any problems or complaints.

What documents do I need to bring?

In addition to your ID, we recommend that you bring your booking confirmation. You may also want to bring the details of your personal liability insurance in case of accidents (e.g., your pet breaks something in your vacation rental). Having this information on hand will save you time and stress if any problems arise.

Can I cancel my reservation if I encounter any problems upon arrival?

If you notice any problems upon arrival, please let us know immediately so that we can resolve them.

Are towels and bedding included?

No, these are not included in the price. Please feel free to contact us about this, and we’ll be happy to refer you to an outside company where you can order your sheets.

Prijzen

What is included in the rent?

The prices listed on the site are all-inclusive rental rates. This means that, in addition to the rental price, utilities and final cleaning are also included. So there are no surprises.

For some vacation homes and apartments, you can book additional extras. These will be displayed during the booking process. If you select them, they’ll be added to your booking, and we’ll make sure everything is taken care of for you upon arrival.